Refund and Returns Policy

Last Updated: 2026.06.18

At SSL Gold Cup Shop, we strive to ensure that every customer is completely satisfied with their purchase. If you are not entirely satisfied, please review our Refund and Returns Policy below.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Be returned in its original packaging with all tags attached.

  • Be accompanied by proof of purchase.

  • Be returned within 14 days of receiving your order.

Items that do not meet these requirements may not be eligible for a refund or exchange.

2. Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Personalized or customized products.

  • Gift cards or gift vouchers.

  • Items marked as final sale or clearance.

  • Products showing signs of use, wear, or damage caused by the customer.

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 96 hours of delivery.

To process your claim, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the damage or defect.

Once verified, we will offer a replacement, exchange, store credit, or refund, depending on the circumstances.

4. Return Procedure

To initiate a return:

  1. Contact our customer support team at support@swatt-agency.com.

  2. Provide your order number and reason for the return.

  3. Wait for return authorization and instructions.

  4. Ship the item back using a trackable shipping service.

Unauthorized returns may not be accepted.

5. Return Shipping Costs

Unless the product is defective, damaged, or incorrectly supplied:

  • Customers are responsible for return shipping costs.

  • Original shipping charges are non-refundable.

If a replacement item is approved due to our error, we will cover the shipping costs associated with the replacement.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing times may vary depending on your payment provider.

  • Most refunds are completed within 5–10 business days after approval.

7. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrectly shipped

For size exchanges, availability of replacement products cannot be guaranteed.

8. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it can no longer be cancelled and must follow the return procedure outlined above.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your credit card provider.

  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at support@swatt-agency.com.

10. Contact Information

For all return, exchange, and refund requests, please contact:

S.W.A.T.T. Agency LLC
120 Madeira Drive NE, Suite 220
Albuquerque, NM 87108
United States

Email: support@swatt-agency.com

By placing an order through www.shop.sslgoldcup.com, you acknowledge and agree to this Refund and Returns Policy.